Refund policy

Refund & Return Policy – OnPoint

At OnPoint, customer satisfaction is our priority. If something isn’t right, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unwashed, and in original packaging.

• For hygiene reasons, worn or damaged hijabs cannot be returned.

Exchanges

• Exchanges are accepted if the item is in perfect condition and the requested color/style is available.

Refunds

• After we receive and inspect your returned item, we will notify you.

• Approved refunds will be issued to your original payment method.

• Shipping fees are non-refundable.

Return Shipping

• Customers are responsible for return shipping fees unless the item was incorrect or defective.